What is a stop and drain valve? Do I really need one?

The stop and drain valve is the customer's water shut-off valve, or water master valve, located between the water meter box and your house. Every property is required to be equipped with a working stop and drain valve.

This valve should be used to turn off your water and drain indoor water pipes. During the winter, using this valve is the best way to help prevent your water pipes from freezing and breaking. Go to the Winterization page for more information.

NEVER TURN OFF YOUR WATER BY USING THE VALVE INSIDE THE METER BOX. Not only is that a punishable offense, but turning this valve can cause extensive (and expensive) damage to the water system and/or cause serious injury due to water system pressure. Plus, it does not drain your indoor plumbing and therefore does not protect your water pipes from freezing and breaking.

Show All Answers

1. What are your regular business hours? What if I need service after hours or on the weekend?
2. How do I update my billing information, mailing address, or cancel my water service?
3. Are there any water use or irrigation restrictions?
4. What is a stop and drain valve? Do I really need one?
5. How do I turn off my water? Where do I find my home's master water valve?
6. What does winterizing mean?
7. How do I get water to my new property?
8. Am I allowed to use water for construction purposes?