Customer Service


41972 Garstin Dr.
P.O. Box 1929
Big Bear Lake, CA 92315

(909) 866-5050

(909) 866-3184

The Customer Service staff of the Department of Water and Power handles all customer inquiries such as new accounts, changes in ownership, leak complaints and more. The front office is open from 8 am to 4:30 pm, Monday through Friday. Phones are answered until 5 pm by our Customer Service staff. After-hours calls are routed through an answering service in case of emergency.

Name Title Email Phone Additional Phone
Customer Service Customer Service Department   (909) 866-5050  
Kelle B Customer Service Supervisor   (909) 866-5050 x257