Customer Service


Our lobby is open Monday through Friday, 8 a.m. to 4:30 p.m. (closed on holidays).
Customer Service staff is available to take phone calls Monday through Friday from 8 a.m. to 4 p.m. at 909-866-5050.

If you have an emergency that requires attention after hours or on weekends, call 909-866-5050 & our field staff will be dispatched as necessary.

Requests and Notifications

Ask a question or make an online request - RequestTracker
Sign up for notifications - Notify Me
Download applications - Apps
Follow us on Twitter - @BigBearWater
Like us on Facebook - BigBearWater
Water Service Rules and Regulations - BBLDWP Rules and Regs


If you receive a call from someone posing as a DWP representative saying your water will be shut off if you do not pay immediately via credit card or Western Union, it is a scam. PLEASE DO NOT GIVE THEM YOUR CREDIT CARD OR OTHER PERSONAL INFORMATION

The DWP does not take payment by credit card over the phone or request credit card information over the phone. The DWP does not take payments from Western Union or other quick cash companies.

If you believe you have been involved in this scam, please file a police report by calling 909-866-0100 and file an online report at:

Please contact us with any questions.

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