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Toilet Rebate Program
If you have an old toilet that uses 3.5 to 7.0 gallons per flush (gpf) you could be unknowingly wasting water! Since 1994, Federal Plumbing Standards have required the manufacture of low-flush toilets with maximum flush volumes of 1.6 gpf.

As of January 1, 2016, all toilets sold and installed within the State of California must be high-efficiency toilets, flushing at a maximum volume of 1.28 gpf.

Unfortunately, because toilets have an average life expectancy of 30-40 years, many high-flush toilets are still in use. Fortunately, the DWP is proud to offer a toilet rebate program that encourages our customers to change out high-flush toilets, resulting in thousands of gallons of water saved.

How the Toilet Rebate Program Works
  • You must have an account with the City of Big Bear Lake, Department of Water.
  • You must schedule a pre-inspection appointment with DWP Conservation staff before you replace your toilets. We come to your property to inspect the existing toilets to ensure that they are high flush. Note: the DWP no longer accepts certified plumber's invoices in lieu of a pre-inspection. DWP STAFF MUST COME TO THE PROPERTY TO INSPECT TOILETS PRIOR TO REMOVAL.
  • The existing toilets must be high-flush toilets, 1.6 gpf or more.
  • Rebates are as follows:
    1. Replace a toilet exceeding 1.6 gallons GPF with 1.28 GPF or less = up to a $100 rebate.
    2. Replace a toilet with a flush volume of 1.6 GPF with 1.28 GPF or less = up to a $50 rebate.
  • The rebate amount includes tax. Customers must provide a toilet purchase receipt and/or invoice/receipt from licensed plumber or general contractor. 
  • Once the toilets are replaced, we need a copy of the receipt or invoice and verification of installation.
    • If you have a plumber or contractor replace the toilets, we need the price of the toilet itemized on the invoice (including tax and bolts and toilet seat if it doesn’t come with one).
    • Verification of installation can either be by a post-inspection appointment or photo.
  • Rebates are given as a credit on your water bill. If there is a tenant, we can issue the rebate as a check to the homeowner upon request.
  • *A dual flush toilet will be considered at its highest flush volume. For example, a dual flush toilet that offers 1.6 GPF and 1.28 GPF, would be considered a 1.6 GPF toilet.