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Pay/View My Bill
ATTENTION CUSTOMERS!!
The DWP's phone number has been "spoofed"
as part of a scam.  If you receive a call from someone posing as a DWP representative saying your water will be shut off if you do not pay immediately via credit card or Western Union, it is a scam.  PLEASE DO NOT GIVE THEM YOUR CREDIT CARD INFORMATION OR OTHER PERSONAL INFORMATION.

The DWP does not take payment by credit card over the phone or request credit card information over the phone. The DWP does not take payments from Western Union or other quick cash companies.

If you believe you have been involved in this scam, please file a police report by calling 909-866-0100 and file an online report at: StopFraud.gov
Please contact us with any questions.

View My Account

We Offer Six Ways to Pay

Online Bill Pay | Internet (Credit Cards Only)
Please refer to the following links for credit card payments online:

In Person
You may make a payment in person Monday through Friday from 8 am to 4:30 pm at:

  • 41972 Garstin Dr.
    Big Bear Lake, CA 92315
    (DWP building behind the Clean Bear Site, enter driveway between the Clean Bear Site and the Library)

Drop Box
Our drop box is open 24 hours a day for your convenience at the same location as listed above.

Mail
Please make checks payable to "DWP" and mail the payment to:

  • Department of Water
    P.O. Box 1929
    Big Bear Lake, CA 92315

Phone

Payments over the phone (Credit Cards Only) will be charged a $3.95 fee.

  • Call (877) 698-6732
  • Please have your DWP account number and credit card number ready.
  • After making your payment, please call the DWP office at (909) 866-5050 during business hours and let us know your payment confirmation number.

Auto Pay
Both options require that the account have a zero balance prior to starting Auto Pay.

  • Bank Account - click here for Auto Pay form
  • Visa or MasterCard - register your account through the able Visa/MasterCard option and enroll your account through Automatic Payments