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About Us

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1. Why are you called the Department of Water and Power when you provide water service only?
2. How do I contact a specific DWP employee?
3. When are the DWP Board meetings? May I attend the meetings?

Billing Questions

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1. How often will I receive a bill and when is it due?
2. How do I make my payment?
3. Is there a way to pay my bill automatically?
4. What is the service charge for? Do part-time owners pay the same rate as full-time owners? May I choose to turn off my water to avoid paying service charges when I am not using my home?
5. How do I have the bill sent to a renter/tenant?
6. Why are bills sometimes estimated during winter months?
7. Are there any discounts for low-income customers?
8. Why is my bill so high when I only had a small leak?

Conservation

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1. Why do we need to conserve water?
2. What can I do to conserve water?
3. Do you offer any rebates?
4. I received a letter in the mail with regard to the Retrofit on Change of Service Program. What is this all about?
5. I want to landscape my yard. Are there any turf restrictions or other regulations?
6. Does the DWP do any outreach to schools, clubs, or organizations?

Customer Service

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1. What are your regular business hours? What if I need service after hours or on the weekend?
2. How do I update my billing information, mailing address, or cancel my water service?
3. Are there any water use or irrigation restrictions?
4. What is a stop and drain valve? Do I really need one?
5. How do I turn off my water? Where do I find my home's master water valve?
6. What does winterizing mean?
7. How do I get water to my new property?
8. Am I allowed to use water for construction purposes?

Water Supply / Quality

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1. Does the DWP add fluoride or anything else to the water?
2. Where does my tap / drinking water come from? How is it treated or purified?
3. I have a new dishwasher and want to know the hardness of water. Do you test for that?
4. Why does my water look milky or cloudy when it comes out of the faucet?