CUSTOMER SERVICE

The DWP takes pride in its high level of customer service and is recognized by the community as a professional, progressive organization, targeting excellence in customer service. At the DWP, all employees agree that the customer comes first.

The DWP Lobby is open to serve you from 8:00 a.m. to 4:30 p.m. Telephone calls are taken through 5:00 p.m. After 5:00 p.m., all calls are taken through an answering service. The standby service combined with DWP Office hours provide DWP customers with a 24-hour answering service. In addition, a 24-hour, payment drop box is available at 41972 Garstin Drive.

The Customer Service Department consists of a Senior Customer Service Representative, three Customer Service Representatives and a Dispatch Clerk.

DWP Customer Service personnel from left to right, Michele Mrosek, Diana Eichenlaub, Lisa Kinney, Beverly Jennings, and Evelyn Poelking.

The Billing Department consists of a Senior Billing Clerk and a Utility Billing Clerk.

DWP Billing Personnel from left to right, Kelle Barrette and Aimee Chlebik.

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